Privacy Policy

Welcome to Nova Pine Supply LLC (“Nova Pine Supply,” “we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, how we share it, and the choices you have. This policy applies to information collected on novapinesupply.com, our contact forms, and related customer communications.

1) Information We Collect

We collect information that you provide directly, information collected automatically, and information from third parties.

  • Order & Account Data: name, billing/shipping addresses, email, phone, login credentials, order details, and communications.
  • Payment Data: limited payment details (e.g., card type, last four digits, transaction ID). Full payment information is processed by our payment providers and not stored on our servers.
  • Support & Communications: messages sent via email or forms, and your responses to surveys or reviews you choose to submit.
  • Device/Usage Data (collected automatically): IP address, browser type, device identifiers, pages viewed, links clicked, referring/exit pages, and timestamps. This may be collected via cookies, pixels, and similar technologies.
  • Third-Party Sources: carriers, payment processors, fraud-prevention and analytics providers that help us verify, deliver, or improve our services.

2) How We Use Your Information

  • Provide services: process orders, payments, shipping, returns, and customer support.
  • Account management: create and maintain your account, purchase history, and preferences.
  • Improve & personalize: analyze site performance, fix issues, and personalize content.
  • Marketing: send service updates and (with your consent where required) promotional messages you can opt out of at any time.
  • Fraud & security: detect, investigate, and help prevent fraudulent transactions or misuse.
  • Legal compliance: comply with applicable laws, regulations, and enforce our terms.

3) How We Share Information

We do not sell personal information for money. We may “share” limited information for cross-context behavioral advertising as defined by California law (see California Privacy Rights).

  • Service Providers: website hosting, payment processing, shipping carriers, email/message services, analytics, and customer support tools (bound by confidentiality and data-use restrictions).
  • Advertising & Analytics Partners: to measure performance and (if used) deliver relevant ads. See Cookies for opt-out options.
  • Business Transfers: during mergers, acquisitions, financing, or sale of assets.
  • Legal/Compliance: to comply with law, respond to lawful requests, or protect our rights, users, or the public.

4) Cookies & Tracking

We use cookies and similar technologies to run the site, remember your preferences, analyze traffic, and (if enabled) support marketing. You can:

  • Adjust browser settings to block or delete cookies.
  • Use built-in browser signals such as the Global Privacy Control (GPC). We make reasonable efforts to honor GPC for opt-out of “sale”/“sharing” where applicable.
  • If we display a cookie banner or “Cookie Settings” link, use it to manage consent preferences.

5) Your Choices

  • Marketing emails: Click “unsubscribe” in any promotional email or email us at info@novapinesupply.com.
  • Access/Update: If you have an account, you can review and update certain information in your account dashboard or by contacting us.
  • Do Not Sell or Share: If you are a California resident, see California Privacy Rights for opt-out options.

6) Security

We use administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure; please use the site with that understanding.

7) Data Retention

We keep personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. For example, we typically retain order records for 7 years for accounting/legal purposes.

8) Children’s Privacy

Our site is not intended for children under 13, and we do not knowingly collect personal information from them. If you believe a child provided personal information, please contact us so we can delete it.

9) California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

  • Know the categories of personal information we collect, use, disclose, sell, or share; and to access specific pieces of information.
  • Delete personal information, subject to legal exceptions.
  • Correct inaccurate personal information.
  • Opt-out of “sale” or “sharing” of personal information for cross-context behavioral advertising.
  • Limit use/disclosure of sensitive personal information where applicable.
  • Non-discrimination for exercising your privacy rights.

Categories we collect: identifiers (e.g., name, email, IP address), commercial information (order history), internet/usage data (device and browsing info), and in limited cases geolocation (approximate), plus inferences to improve the site. We collect these from you, your devices, and service providers; we use them for the business purposes listed in Section 2; and we disclose them to the recipient categories in Section 3.

Opt-Out: To opt out of “sale”/“sharing,” email info@novapinesupply.com with subject “Do Not Sell or Share My Personal Information.” If your browser sends a Global Privacy Control (GPC) signal, we will treat it as an opt-out for that browser.

10) EEA/UK Privacy Rights (GDPR)

If you are in the European Economic Area or the United Kingdom, our legal bases for processing include: (i) performance of a contract (to fulfill orders and provide services); (ii) our legitimate interests (to secure and improve the site, prevent fraud, and market our services where not overridden by your interests); (iii) consent (for certain cookies/marketing); and (iv) legal obligations.

You have the right to request access, correction, deletion, restriction, portability, and to object to processing where applicable. You may also lodge a complaint with your local data protection authority. Where we transfer personal data outside the EEA/UK, we use appropriate safeguards (e.g., standard contractual clauses) when required.

11) Changes to This Policy

We may update this Privacy Policy from time to time. We will post the new date at the bottom of this page. Material changes will be highlighted or otherwise communicated as required by law.

12) Contact Us

Nova Pine Supply LLC (“Nova Pine Supply”)
30 N Gould St #54543, Sheridan, WY 82801, USA
Phone: +1 (307) 288-2040
Email: info@novapinesupply.com
Contact Form: novapinesupply.com/contact/

Effective date: August 15, 2025

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